Case Study

Heritage Bank.

Daily reconciliation times cut from hours to minutes across FX, CBN and ATM processes.

ClientHeritage Bank

SectorBanking

Challenge

Daily reconciliation processes for FX, CBN and ATM were highly manual and time-intensive, creating operational bottlenecks and elevated error risk.

Approach

Designed and implemented a sophisticated suite of automated Reconciliation models covering the FX, CBN and ATM processes. The models standardised data handling, matching, exception reporting and audit trails.

Outcomes

FX reconciliation: from 15 hours daily to 5 minutes
CBN reconciliation: from 4 hours daily to 3 minutes
ATM reconciliation: from 8 hours daily to 8 minutes
Material reduction in operational risk and staff time freed for higher-value work

Next step

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Nigeria | UK